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RETURNS
· Orders can be returned at the customers expense for a store credit or exchange only.
· Goods must be returned within 7 working days.
· Returns are not accepted on Sale or Promotional items.
GARMENT RETURN CONDITIONS
· The goods must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge.
REFUNDS
· Refunds will only be made when a garment is proved to be faulty.
· Any claims must be made within 24 hours of receiving the goods.
· If you believe that your garment has a fault, please contact us immediately at info@rockvalleydesigns.com.au
· Please Include your order number information and images of the fault, so that we can assess your claim.
· If we approve your claim, we will provide you with a prepaid postage satchel for the return of the item. Once received, we will refund your purchase in full.
RETURN TO SENDER PARCELS
· If your order is returned to us due to an insufficient or incorrect address being provided, we will contact you to arrange re-delivery and an extra delivery fee will be charged.
We are not liable for any lost mail handled by AustraliaPost.
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